Frequently Asked Questions
Everything you need to know about bringing Chantal into your home.
What is the typical delivery timeframe for furniture?
Standard shipping for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for scheduling and transit.
Do you offer international shipping?
Currently, we ship exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Are your materials sustainably sourced?
At Chantal, we prioritize sustainability. 80% of our wood products are FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes and recycled packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.